If you have a problem with your Beaula Events and Pampering product or are unhappy please contact us at info@beaulaeventspampering.co.za Please provide us with the following details so we can help you.
• Order number
• Customer name
• Within 30 days from the date of purchase
• Beaula Events and Pampering Customer Return Policy
We at Beaula Events and Pampering strive to provide our customers with high-quality skin care products and excellent customer service. However, due to the nature of skin care products and the risk of contamination, we have established the following return policy to ensure the safety and well-being of our customers.
• Contamination Policy:
1.1 Once skin care products have been received by the customer, they cannot be returned or exchanged due to the potential risk of contamination.
1.2 This policy applies to all skin care products, including but not limited to creams, lotions, serums, masks, and any other topical products.
• Quality Assurance:
2.1 We maintain strict quality control measures throughout our manufacturing and packaging processes to ensure that all products leave our facilities in optimal condition.
2.2 If a customer receives a skin care product that is damaged or defective upon delivery, we encourage them to contact our customer service within 7 days of receipt to arrange for a replacement or refund.
• Allergies and Sensitivities:
3.1 We recommend customers thoroughly review the ingredients list provided on our product packaging and website to identify any potential allergens or irritants that may cause an adverse reaction.
3.2 In the event of an allergic reaction or skin sensitivity, we advise customers to discontinue use immediately and consult with a medical professional. Due to the individual nature of allergies and sensitivities, we cannot accept returns or provide refunds for such cases.
• Customer Support:
4.1 Our customer support team is available to assist customers with any questions, concerns, or issues related to our skin care products.
4.2 If customers have inquiries about product usage, application techniques, or any other aspect of our skin care products, we encourage them to reach out to our customer service representatives, who will be happy to provide guidance and support.
• Compliance with Applicable Laws:
5.1 This return policy is in compliance with all applicable consumer protection laws and regulations.
• Modification of Return Policy:
6.1 Beaula Events and Pampering reserves the right to modify or update this return policy at any time without prior notice. Any changes to the policy will be posted on our website and will apply to all purchases made after the date of the policy update.
Please note that by making a purchase from Beaula Events and Pampering, the customer acknowledges and accepts the terms and conditions of this return policy.
If you have any further questions or require clarification regarding our return policy, please do not hesitate to contact our customer support team.
Thank you for choosing Beaula Events and Pampering for your skin care needs.
Terms of service
TERMS OF SERVICE
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1. Order Modifications:
Once an order is confirmed, no changes or additions to items can be made. Please review your cart before completing your purchase.
2. Address Information:
Ensure accurate and clear address details are provided during the order process to facilitate smooth delivery, as no address changes can be made.
3. Fulfillment Timelines:
Our normal fulfillment time is within 5 working days. During Sales the fulfilment could take up to 10 working days. Your patience is appreciated as we work diligently to fulfill each order.
4. Delivery Timelines:
Once orders have been fulfilled, the delivery timeline is in the hands of the courier service. As this is a high-volume time period, delivery delays can be expected. Please contact the courier company directly if you have delivery queries.
5. Collection of Orders
If, after six (6) months from the collection email notification, the customer hasn’t collected their order, Beaula Events and Pampering is authorised to sell or dispose of the goods. In this scenario, Beaula Events and Pampering will provide a voucher equivalent to the value of the ordered goods to the customer.
6. Communication Channels:
During this sale period, we kindly request no direct messages for order queries. For any assistance, please utilise our official customer support channels.
Email: info@beaulaeventspampering.co.za
Contact number: 0623132979
7. Shipping Method:
It’s crucial to double-check the selected shipping method before finalizing your order, as changes cannot be accommodated once the order is placed.
8. Return Policy for Orders:
Once skin care products have been received, they cannot be returned or exchanged due to the potential risk of contamination.
9. Refunds for Orders:
Orders that require refunds will be processed within 14 working days of receiving the order. Please note that shipping costs will be deducted if said order was eligible for free shipping.
The original shipping cost (from Beaula Events and Pampering to you) will not be refunded and will be deducted from your refund, even if you initially qualified for free shipping
By purchasing from Beaula Events and Pampering you agree to adhere to these terms and conditions. For any further assistance, please contact our customer support team through official channels.